At MSX International, we are looking for a Technical Field Flying Doctor.
The main objective of this role is to resolve technical issues that arise within our dealer network efficiently and effectively.
Functions and Responsibilities:
Provide quality support in managing incidents and technical needs of the dealers.
Offer telephone assistance and resolve incidents remotely.
Investigate and implement countermeasures in the factory based on market analysis and incident studies to solve market issues.
Conduct technical training for distributor network personnel on specific issues identified.
Perform technical audits at distributors to ensure they have the necessary tools and resources for vehicle repairs during visits.
Provide technical support to dealers during the vehicle repair process.
Study the most critical cases of product incidents.
Propose continuous improvements within the department to enhance after-sales service received by the final customer.
Act as a "Flying Doctor" to local dealers when needed.
We're looking for you if:
Professional training in electromechanics and/or electronics is highly valued.
University education is also highly valued.
Fluency in Spanish and English.
Medium knowledge in Office automation (Office package) and experience working in an ERP environment.
Minimum of 2 years in a similar position.
Responsible, methodical, organized, with strong analytical and decision-making skills.
What do we offer you?
You will be part of a great team of professionals in an internationally consolidated company.
You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
Competitive salary.
MSX Bazaar: Collective purchasing portal with great discounts for employees.
22 working days according to collective bargaining agreement + 4 extra days.
Internal training plan.
Additional incentives for employee referral programs, internal trainers, new business opportunities.
Do you think you are the ideal person for this position? We want to meet you! Sign up for the offer quickly and we'll review your application.
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose: To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Mission: To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.
The MSXI Vision: To enhance every journey in the world of mobility.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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