.JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Responsibilities Establish relationships with Key Client Stakeholder, business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of Hard services. Manage the performance of Hard Services delivery in order to minimise/eliminate down time of the equipment within the JLL scope of works. Manage compliance (regulatory and JLL required) for all systems in JLL scope of works. Resolve Hard services FM issues, perform root cause analysis and propose continuous reliability improvement. Drive and promote safety culture including subcontractors, suppliers and visitors. SLA & KPI tracking systems (PPM and Critical PPM compliance measurement). Manage subcontractors and suppliers to deliver goods and services against contracts and expectations. Manage on site teams including allocating resource, delegating workload, ensuring adherence to best practices. Work closely in network with other Hard Services Managers in order to exchange good practices amongst all Client's sites on the Account. Liaising with the EHS and Quality teams, and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert. Support in the implementation of short and long-term projects for the client as requested. Implement JLL best practices in the interest of exceeding client goals and expectations. Hold regular meetings with the Client's stakeholders, ensuring that performance is reported to client – e.G. external maintenance, central plant management. Monitors failure data generated by customer using product to ascertain potential requirement for product improvement. Analyzes equipment trends and manages life cost cycle. Support the preparation of Service Schedules in line with predictive maintenance best practice techniques. Operational audits for engineering system reporting and compliance. Act as an On-Call Manager for site operational support. Requirements Essential Degree in Engineering, or a related field, Technically qualified professional engineer. Experience in fast moving environment. Demonstrating excellent working knowledge of buildings services installations including HVAC / Electrical and other technical systems