JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.ResponsibilitiesEstablish relationships with Key Client Stakeholder, business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of Hard services.Manage the performance of Hard Services delivery in order to minimise/eliminate down time of the equipment within the JLL scope of works.Manage compliance (regulatory and JLL required) for all systems in JLL scope of works.Resolve Hard services FM issues, perform root cause analysis and propose continuous reliability improvement.Drive and promote safety culture including subcontractors, suppliers and visitors.SLA & KPI tracking systems (PPM and Critical PPM compliance measurement).Manage subcontractors and suppliers to deliver goods and services against contracts and expectations.Manage on site teams including allocating resource, delegating workload, ensuring adherence to best practices.Work closely in network with other Hard Services Managers in order to exchange good practices amongst all Client's sites on the Account.Liaising with the EHS and Quality teams, and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.Support in the implementation of short and long-term projects for the client as requested.Implement JLL best practices in the interest of exceeding client goals and expectations.Hold regular meetings with the Client's stakeholders, ensuring that performance is reported to client – e.g. external maintenance, central plant management.Monitors failure data generated by customer using product to ascertain potential requirement for product improvement.Analyzes equipment trends and manages life cost cycle.Support the preparation of Service Schedules in line with predictive maintenance best practice techniques.Operational audits for engineering system reporting and compliance.Act as an On-Call Manager for site operational support.RequirementsEssentialDegree in Engineering, or a related field, Technically qualified professional engineer.Experience in fast moving environment.Demonstrating excellent working knowledge of buildings services installations including HVAC / Electrical and other technical systems.Experience in maintaining engineering environments and providing hard services.Experience of managing facilities contracts P&L.A strategic thinker with capability and experience to work with a wide range of stakeholders in multiple geographies and cultures.Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & Italian); also an active listener.Quality Management knowledge and experience.If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!Personalized BenefitsJLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLLWe're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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