Technical Expert 4 Stroke Mediterranean Field Services and Workshops is looking for a motivated Engine Expert (4 stroke) in Technical Services team.
You serve both internal and external customers with all operational technical inquiries related to Wärtsilä Engines and their control systems.
You will provide this support in the field of installation, maintenance and troubleshooting for related engines. You will report to General Manager Technical Services Mediterranean Region.
This is a permanent opportunity and preferred location is Marseille, France. Other locations in Mediterranean Region (Italy, Spain, Greece) or Europe may be considered.
Your role and responsibilities Manage complex technical and operating problems of the customer and internal stakeholders to reach quality with on-time support and to ensure customer satisfaction. Participate in customer and/or vendor meetings as an engine expert, when complex technical matters are handled. Perform troubleshooting and technical field investigations and screening of field service reporting. Visit sites when deeper product, system and/or performance analysis is needed. Analyse field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation. Make complex analysis with adequate conclusions and recommendations (reports). Be responsible for handling Technical Requests received from customers. To be successful in this role, we expect you to have: A safety-first mind-set. Bachelor degree in Mechanical engineering or equivalent education. Motivation and genuine interest to work with 4-stroke engines. A high level of mechanical and automation experience with Wärtsilä engines. Experience with non-Wärtsilä engines is a strong plus. Experience in a service support role especially with Wärtsilä products (field service/engineering). A true team player with a proactive approach and technical reporting skills who engages and collaborates with others to deliver results. You are a strong communicator with good organizational and analytical skills. Positive mindset and open to learning new things. Customer focused with a service-minded attitude. Fluent in written and spoken English and the local language of your location (French, Italian, Spanish or Greek). You are willing to travel occasionally. Contact & next steps Submit your application before the deadline through our Careers portal. Applications through email will not be considered.
After submitting your application you'll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
In case of any questions regarding the position, reach out to Frédéric IOB, GM Technical Services Mediterranean Region.
Last application date: 15/07/2024 At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
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