WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.We're not alone, either. WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).As the leading global freight booking platform for a massive industry, we've been crushing it with double-digit growth, year after year.About the PositionAs a Technical Customer Support Specialist, you will be our superhero technical expert on all our products, and you will use your expertise to turn our customers' issues into ancient history. Our technology is what they see every day; you're the person they turn to when they need support.Roles & Responsibilities:Help our customers move goods around the world by being the front line.Learn and know our products thoroughly to answer customers' questions and guide them through the system's features and functionalities.Acknowledge and resolve incoming customers' inquiries sent through Emails or chats.Investigate issues, identify root causes, implement needed solutions, and take action items to prevent issues from recurring.Anticipate customer issues and address them proactively.Escalate system or customer issues to internal teams, working alongside our Development, System Reliability Engineers, Product, Customer Success, and Data Services teams.Ensure providing excellent service standards by applying best practices.Create needed documentation to share knowledge internally and externally.Basic RequirementsEnglish proficiency is required alongside excellent communication skills.Customer-oriented mindset.Self-motivated with the ability to learn new tools/technologies independently.Detail and process-oriented.Flexibility to work rotating shifts, planned ahead of time by the team.Ability to work with remote teams, showcasing exceptional teamwork.Ownership to work independently.Preferred RequirementsBachelor degree in Engineering or Computer Science or relevant IT background OR an equivalent combination of education, training and experience.Experience with Ticketing Systems such as Zendesk, Jira, Intercom.High level of Spanish.Why is Freightos exactly where you want to work?Location: Barcelona, Spain but we're on an employee-friendly hybrid model.Professional development and continuous learning opportunities.Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.Full-time position with a flexible schedule & intensive working hours on Fridays.Multicultural and open environment with great people from multiple countries.Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.WebCargo, a Freightos Group company, is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally.Please submit your CV in English. CVs submitted in Spanish will not be considered.
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