Be part of our support tech team, working on a cloud-based software that manages product information (PIM) and focuses on its connectivity with e-commerce platforms, marketplaces, feed managers, and other third-party systems.
As a Technical Customer Support Specialist, you will act as a bridge between our customers and the technical team, manage e-commerce integrations, assist in defining technical challenges to improve our services, and be responsible for providing technical support in customer integrations and pre-sales processes.
What will you be doing? As a Technical CS Specialist, you will act as a bridge between our customers and the technical team, manage e-commerce integrations, assist in defining technical challenges to improve our services, and be responsible for providing technical support in customer integrations and pre-sales processes.
Requirements Minimum 2 years of experience with technical support / customer support.
Fluent in Spanish and English, both spoken and written.
Strong communication and empathy skills, both spoken and written.
Technical knowledge of web programming.
Familiarity with HTML markup language and CSS styles.
Proficiency in Office Suite / Google Suite (especially Excel).
Skills that will be valued positively:
A degree in Computer Engineering, other technical fields, or training in programming is preferred.
Experience in catalog and e-commerce applications.
Third language (French/German/Portuguese).
Understanding of the SaaS market.
End to End Testing
PHPUnit Testing Framework
Why Join Us: Flexible environment. Decide when to work from home or when to work from our modern offices located in the heart of Valencia.
Health insurance covered by us.
Collaborative and innovative work environment that values creativity and professional growth.
Excellent learning opportunity working with top talent in the industry.
Chance to work with a diverse team of passionate professionals who are dedicated to both corporate and professional success.
If you are a results-oriented, innovative, and collaborative professional with a thirst to learn and grow in a fast-paced SaaS environment, we invite you to apply. You will have the opportunity to play a critical role in shaping our future as we reach new heights in the fast-growing PIM (Product Information Management) industry.
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