WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers.
Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.We're not alone, either.WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless.
We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).Turns out, it's kind of a big deal.
As the leading global freight booking platform for a massive industry (the phone or computer you're reading this on was, after all shipped), we've been crushing it with double-digit growth, year after year.About the PositionBut it's our product that gets our customers excited (well, that and cake).
As aTechnical Customer Support Specialist, you will be our superhero technical expert on all our products, and you will use your expertise (superpowers) to turn our customers' issues into ancient history.
Our technology is what they see every day; you're the person they turn to when they need support.
And you're damn good at it.
Seriously.
Like, really good at it.We help our customers move goods (even ingredients for cake!)
around the world.
You'll help them by being the front line.Learn and know our products like the back of your hand so that you can answer customers' questions and guide them through the system's features and functionalities.Acknowledge and resolve incoming customers' inquiries sent through Emails or chats.Use different methodologies to investigate issues, identify root causes, implement needed solutions, and take action items to prevent issues from recurring.Anticipate customer issues and address them proactively.Escalate system or customer issues to internal teams, working alongside our Development, System Reliability Engineers, Product, Customer Success, and Data Services teams.Ensure providing excellent service standards by applying best practices.Create needed documentation to share knowledge internally and externally.RequirementsBasic RequirementsEnglish proficiency is absolutely required alongside excellent communication skills.Customer-oriented mindset.Self-motivated individuals who can learn new tools/technologies independently.Detail and process-oriented and organized.Flexibility to work rotating shifts planned ahead of time to provide around-the-clock support.A wizard at working with remote teams, showcasing exceptional teamwork.Ownership to work independently.Preferred RequirementsBachelor's degree in Engineering or Computer Science or relevant IT background OR an equivalent combination of education, training and experience.Experience with Ticketing Systems such as Zendesk, Jira, Intercom.High level of Spanish.Why is Freightos exactly where you want to work?Location: Barcelona, Spain… but only some of the time.
We're on an employee-friendly hybrid model.We believe that employees who get better make us all better.
We strive for professional development and continuous learning.Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.Full-time position.
Flexible schedule & intensive working hours on Fridays.Multicultural and open environment, full of great people from multiple countries.Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.WebCargo, a Freightos Group company, is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally.Please submit your CV in English.
CVs submitted in Spanish will not be considered.#J-18808-Ljbffr