Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?
Then this job in sunny and vibrant Barcelona might be for you!
Your responsibilities and impact working as a Technical Customer Service Specialist will be:
Supporting customers with inquiries related to telecom services, focusing on technical questions
Maintaining and updating the customers' accounts
Dealing with sensible data
Ensuring high-quality service and customers' satisfaction
What's in it for you?
Type of contract: Indefinido
Fulltime, Mon-Fr, from 09:00 - 17:30 (in the future weekends and evenings possible)
Training: 3 months
Equipment provided
Growing opportunities within the company
Events with the team
Free Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN
Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and a good level of English
Having interest in technical support and troubleshooting
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Being able to handle sensitive data reliably
Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.
Living in Barcelona: What to Expect
The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal , or send us your CV to be considered for other projects or future opportunities.