Metapic Role overviewAs a Technical Client Manager, you will be fully competent and responsible for the day-to-day delivery of the technical support tasks, processes, and delivery of client implementations (new clients, additional markets, additional products, and re-implementations). You will contribute towards delivering efficient, quality implementations across Tradedoubler products and quality support to clients & colleagues within agreed SLA's.
This role is largely client-facing, involving support/technical support and project management, working towards deadlines with fast turnaround times. You will also need to present technical solutions to non-technical people, as well as developers.
Main ResponsibilitiesManage the Tradedoubler affiliate platform on behalf of our advertisers.Answer and resolve technical questions from customers and colleagues.Maintain continuous contact with customers in a proactive manner.Quickly identify the advertisers' needs in order to grow their business.Support the sales team in meetings and calls.Stay updated on changes in the market.Document the client's evolution and any changes that may be relevant.Lean on the team to provide solutions and get different points of view.Discuss results with the team periodically.Learn from success cases with other clients and apply them.Communicate any important client information to stakeholders.Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices. Your profileYou're a results-driven professional with strong technical knowledge and troubleshooting skills combined with a commercial mindset. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concepts to a non-technical audience.
You have a good knowledge of the digital marketing landscape, with strong communication, presentation, and interpersonal skills. You are able to prioritize tasks and handle pressure. You are organized and can multitask across different requests, projects, and activities. You are very passionate about technology and like to be proactive in problem-solving.
Requirements
University degree (Computing, IT Degree, software programming) or equivalent experience. We also welcome self-taught professionals.
Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML, and programming languages.Good written and spoken communication skills.Experience of working in a client support/customer service environment preferable.Customer service minded.Solutions-oriented with exceptional problem-solving skills.Professional approach.Results-driven.Attention to detail.Excellent team player. Why us?Working at Tradedoubler is stimulating, challenging, and fun. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business.
We are an international company with offices in 15 European countries and with an office in Singapore to service the APAC region. Our employees come from all over the world, producing a culturally diverse environment where creativity, communication, and idea sharing are highly valued.
We care about our employees, and it is important to us that everyone is appreciated and well treated. We recognize that our employees are the key to our success, and with this in mind, we offer competitive salaries and benefits as well as the opportunity for every employee to grow with us.
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