YOUR TASKS: Working as part of the Spain, Africa, APAC Region service team the Head of Technical Back-office is responsible for ensuring excellent, fast technical and operational support is provided to the different Operation & Maintenance projects distributed within the countries, ensuring contractual requirements are met, customer satisfaction, focusing on business profitability and team development.
Assure business profitability by supporting the region in technical and operational matters with the best quality standards.
Lead a large team of engineers, experts and on-site specialists across different countries and expertise.
Develop all the different areas of your responsibility (Technical Support, Training, SCADA & Park IT support, Blade Operations, Large Correctives and Quality).
Lead complex technical or special projects out of standard operations.
Support Sales team on ensuring new order intake is granted and create new aftersales market opportunities to meet targets.
Support field operations on attending to new customer requirements with presence and lead over technical meeting.
Team strategy definition, run recruitment processes, define career development of the employees.
Ensure financial control over the team and projects managed (Budget and Forecast process).
Close cooperation with other company stakeholders (PM, Sales, Finance, etc).
Drive technical topics together with engineering team.
Work on other initiatives to improve competitiveness Further tasks related to service operations Reporting of Information to organization.
KPIs/Budget/Performance Drive continuous improvement projects within their areas.
YOUR PROFILE: Industrial Engineering (Mechanical and / or Electrical field).
Master's on Project Management.
Experience of the wind industry in a senior technical management position (will manage more than 50 employees).
Experienced in dealing with complex technical topics and working in matrix organization.
High level of written and spoken English (C1) SCADA, Windturbines Trainings, MS office, SAP, JDE Edwards, Excel, Power BI, Power Point.
Flexible and stress resistant, strategical mindset and able to deal with conflict.
Strong decision making, planning and prioritizing skills.
Systematic working approach and problem-solving behavior.
Teamwork, customer focus and positive mindset.
YOUR BENEFITS In addition to the opportunity to make our world a little more sustainable, we offer you: *Some offers may vary by location At Nordex, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.
As an equal opportunity employer, we welcome applicants of all genders, ethnicities, ages, religions and backgrounds to apply for our open positions.