Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionTechnical Application Scientist II - Laboratory ProductsAbout us:Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.Division Specific InformationLooking for an engaging and dynamic role? In this role, you will embark on a journey that will ignite your passion for science.As a Technical Application Scientist you will have the opportunity to engage with researchers and address captivating inquiries that will put your scientific expertise to the test. Collaborating closely with various departments and colleagues to devise innovative solutions to complex challenges.Continuous learning is a key aspect of this position. You will have the chance to share your knowledge and learn from expert professionals, keeping up-to-date with the latest advancements in products, solutions, and processes. This role is well suited to those who thrive on working with technical information and enjoy interacting with people.Joining Thermo Fisher Scientific means joining a company that is committed to your professional growth. We provide a supportive and inclusive work environment where you can thrive and build a successful career. Become part of our collaborative international team, where you will have the opportunity to make a meaningful impact.Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.beWhat will you do?Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email or web formUse available resources and collaborate with internal experts to effectively resolve technical issues and challengesAccurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement effortsMake recommendations for improvements to our knowledge databases, websites, and other company-managed technical resourcesDeliver technical updates to colleagues and actively participate in department meetingsParticipate in frequent training on products and continuing education on our new applications and technologiesParticipate in additional special team or individual projects and take on additional tasks as opportunities ariseA minimum of travel may be required for the positionEducation and competencies required:Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background requiredPrior experience in customer service or a customer facing role is a strong plusFluency in English and German for both written and verbal communication is a requirementCustomer focused approachProven ability to quickly learn large amounts of new, complex technical informationAbility to balance multiple tasks while ensuring timely and accurate completionProblem-solving skills and natural curiosityProficiency in digital tools including spreadsheets, databases, word processing, and internet applications
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