JOB DESCRIPTION
As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.
Nalco Water, an Ecolab Company, is seeking a Technical Application Engineer to join our industry leading Nalco Water Light Division. You'll be responsible for revenue and profit growth of programs and services in targeted accounts. With a consultative sales approach, you'll build relationships with existing customers by understanding their key business drivers and executing system assurance programs. With strong account leadership, you'll also convert strategic competitive accounts and sell new technologies to current customers.
What You Will Do:
Support to district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
Participate in design reviews, new application start-ups, and evaluations.
Assist in critiquing products for serviceability, performance and reliability.
Interact with appropriate company resources and work as a team.
Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
Seek to keep abreast of the latest industry advances through continuous education.
Territory/Location Information:
This position is based in Zaragoza
Territory covers about a 200 Km radius of the surrounding area, Aragon, La Rioja y Navarra.
Minimum Qualifications:
Bachelor's degree in engineering (chemical, mechanical, industrial) or Chemistry.
Fluency in English and Spanish.
Possess a valid Driver's License.
Strong digital, analytical and project management skill.
Preferred Qualifications:
Technical knowledge or field support experience in water treatment.
Data management.
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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