.Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.Com.Job DescriptionYou will ensure the successful maintenance of application Production systems. Working with a team of Technical Analysts, Database Administrators and IT team members, you will manage solutions to client queries and be part of a team that builds, implements, and supports new client systems as designed by the Business Support and Business Analyst teams. Provide support guidance to Junior Technical Analysts for daily tasks. You will work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues and changes for Experian Live solutions. The work time schedule is Latam time.Management & AdminEnsure their own goals are met.Provide technical guidance to junior analysts.TechnicalEnsure processes are in place and are followed.Understand end-to-end infrastructure and application ecosystem to help build tools that can aid daily operations work.Active involvement in production issues towards quick resolution.Active involvement in system build and deployment.Part-take in design of automated solutions with the application support space.Responsible for the identification and implementation of technical service improvements.Knowledge in at least 1 Product (preferably PCC).Customer ManagementCustomer support and Incident management, while working to tight contractual Service Level Agreements. Dealing with both clients directly and other Experian business teams.Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.Investigation into production issues. To work with Sr. Technical Analyst/Lead Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities implementing corrective/follow up actions. Updating the Incident database to reflect the current position.Provide technical analysis to customers and business teams regarding support incidents.To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns