Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.
Job Description You will ensure the successful maintenance of application Production systems. Working with a team of Technical Analysts, Database Administrators, and IT team members, you will manage solutions to client queries and be part of a team that builds, implements, and supports new client systems as designed by the Business Support and Business Analyst teams. Provide support guidance to Junior Technical Analysts for daily tasks. You will work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, and changes for Experian Live solutions. The work time schedule is Latam time.
Responsibilities Management & Admin Ensure their own goals are met.
Provide technical guidance to junior analysts.
Technical Ensure processes are in place and are followed.
Understand end-to-end infrastructure and application ecosystem to help build tools that can aid daily operations work.
Active involvement in production issues towards quick resolution.
Active involvement in system build and deployment.
Part-take in design of automated solutions with the application support space.
Responsible for the identification and implementation of technical service improvements.
Knowledge in at least 1 Product (preferably PCC).
Customer Management Customer support and Incident management, while working to tight contractual Service Level Agreements. Dealing with both clients directly and other Experian business teams.
Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
Investigation into production issues. Work with Sr. Technical Analyst/Lead Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities implementing corrective/follow up actions. Update the Incident database to reflect the current position.
Provide technical analysis to customers and business teams regarding support incidents.
Provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.
Knowledge Sharing Mentor less experienced members of the team to ensure constant knowledge growth of the team.
Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.
Qualifications Experience in Oracle/SQL Server RDBMS.
Proficient in at least one programming language (preferably Java).
3 or more years of development/support experience.
Knowledge of Webservices and App Servers (Apache Tomcat, Websphere).
Knowledge of Windows and Linux Environments.
Knowledge of JSON, XML, WSDL, XSL, or XSD.
IT Certificates in the domain knowledge desirable.
ITIL certification is desirable.
Additional Information Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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