Technical Account Manager - Supplier Connectivity HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION: About Us:
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:
Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
Bedsonline, exclusively serving the retail travel segment
Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.
Job Description
The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level.
In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.
The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers.
Main Responsibilities:
Monitor and report key performance metrics that reflect supplier operational status and turnover
Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition
Manage & Optimize each account assigned tuning the technical setups, allowing to distribute the right product reaching highest possible accuracy
Keep continuous contact with providers (conference calls, visits…) to understand their inputs and propose solutions that benefit both parties
Keep technical information about supplier connectivities well documented/up to date.
Required Skills
Advanced understanding of technical logic, component of any supplier integrations
Ability to use monitoring tools and ease of learning multiple tools to support daily work
Strong analytical skills with a data driven mindset
Strong ability to understand business plans (commercial area) and their technical implications
Good communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills. Experience handling partnerships
Experience
Previous experience in technical account management, preferably at least 2y / in the travel industry
Experience with defining product / technical requirements based on business inputs
Experience monitoring/interpreting metrics, step back, connect the dots and proactively take actions upon
Experience analysing big data and extracting conclusions and actions from it
Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook…)
Qualifications
Technical background / degree - computing science, or related
Knowledge about RESTful APIs. Previous experience supporting API based software development products
Familiarity interpreting data/logs from XML/JSON/YAML formats and working with SQL databases
English professional proficiency. Strong written and verbal communication skills, and the ability to convey complex technical situations to end users of all technical abilities, including the ability to produce usable, maintainable documentation and excellent presentation
Project management skills are desirable
Key Challenges
Technical reference and leadership abilities
Strong technical, logical, analytical and problem-solving skills
Team player with an agile mind-set
Combine a tech and business view, in a good common sense
Manage priorities to perform highest impact actions first
Ability to multitask, working under pressure and in highly changing environments
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
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