DESCRIPTION
At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more.
The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills.
You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.
You'll also have the chance to receive mentorship and active support to achieve AWS certifications.
This role is within our Strategic Industries team, responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive.
This role is in the Financial Services vertical.
We're looking for someone with experience in the Financial Services domain to help our customers achieve operational excellence on AWS at scale.
You'll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.
If you wish to be at the forefront of customer strategies and innovation, come join us!
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
Key job responsibilities Build solutions, provide technical guidance and advocate for the customer.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Develop trusting relationships with customers, understanding their business needs and technical challenges.Drive technical discussions regarding incidents, trade-offs, and risk management.Consult with a range of partners from developers through to C-suite executives.Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.Proactively find opportunities for customers to gain additional value from AWS.Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.Provide post-sales, consultative expertise as part of a wider Enterprise Support team.Solve a variety of problems across different customers as they migrate their workloads to the cloud.Uplift customer capabilities by running workshops, brown bag sessions, etc. A day in the life
As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology.
You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups to large enterprises undergoing significant transformation.
You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Watch a short video about life as a Technical Account Manager team here: Life as a Technical Account Manager BASIC QUALIFICATIONS Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.Experience in technical engineering.Bachelor's degree. PREFERRED QUALIFICATIONS Experience with AWS services or other cloud offerings.Experience in internal enterprise or external customer-facing environment as a technical lead.
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We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify, and build.
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