Technical Account Manager (South), TAM, ES - EMEA - SouthJob ID: 2596303 | AWS EMEA SARL (Portugal Branch) - G53
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
The Role
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You'll craft and execute strategies to drive our customers' adoption and use of AWS services, including products like EC2, S3, DynamoDB, RDS, Lambda, and CloudFront.
Key job responsibilities include:
Building solutions, providing technical guidance, and advocating for the customerEnsuring AWS environments remain operationally healthy while reducing cost and complexityDeveloping trusting relationships with customers, understanding their business needs and technical challengesDriving technical discussions regarding incidents, trade-offs, and risk managementConsulting with a range of partners from developers to C-suite executivesCollaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersProactively finding opportunities for customers to gain additional value from AWSProviding detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planningSolving a variety of problems as customers migrate their workloads to the cloudUplifting customer capabilities by running workshops and brown bag sessionsA day in the life: As we continue to rapidly expand in EMEA, you'll have opportunities to develop your technical, consulting, and leadership skills while working with talented cloud technologists and gaining AWS certifications.
About the team: We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs, and Global Mobility opportunities.
BASIC QUALIFICATIONS* Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect
* Understanding operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
* Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
* Ability to juggle tasks and projects in a fast-paced environment
* Customer obsessed
* Portuguese and English speaker
PREFERRED QUALIFICATIONS* Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform
* Programming or scripting skills in Java, Python, Perl, Ruby, C#, and/or PHP a plus
* Previous experience as a Software Engineer, Developer, or DevOps Engineer
* Understanding of DevOps practices and tools including Continuous Integration/Deployment, Puppet, Docker, Kubernetes, Chef is a plus
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