Technical Account Manager, ES - LATAM - SOLAWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.Key Job ResponsibilitiesEvery day will bring new and exciting challenges on the job while you:Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.Complete analysis and present periodic reviews of operational performance to customers.Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Foster trusting relationships with customers, understanding their business needs and technical challenges.Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.Work directly with AWS global engineering and service teams to resolve customer issues.The role may require the ability to travel 10-25% as needed.Minimum Qualifications- 5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.- Able to communicate effectively in English, within technical and business settings.- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture.- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.- Experience in a 24x7 operational services or support environment.- Experience with AWS services and/or other offerings.
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