.Nuclia is an end-to-end API that lets developers build AI-powered search engines for unstructured data, with an open-source approach, backed by leading Deep Tech VCs and top business angel investors in the SaaS B2B sector. Do you want to be part of a team that will transform the way humans find information? Do you want to experience the fast speed of a startup with a global vision to disrupt how we discover information? About Us Headquartered near Barcelona, Spain, Nuclia provides customers with RAG-as-a-Service. Due to growth in the North American market, we are now looking to expand our locally based to onboard and support new clients. Working with the European based team, you will help onboard new clients and support those and our existing client base. About the Job As a Technical Account Manager at Nuclia, you will be responsible for ensuring the success and satisfaction of our valued customers. You will serve as the primary point of contact for our customers, advocating for their needs within the company and ensuring they derive maximum value from our platform. The ideal candidate will be proactive, empathetic, and possess strong communication and problem-solving skills. What you will do Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition onto our platform. Provide training and support to help customers understand the features and functionalities available to them. Relationship Management: Build and maintain strong, long-lasting relationships with customers. Serve as the main point of contact for any inquiries, issues, or requests they may have. Act as a trusted advisor, offering strategic guidance and best practices to help customers achieve their goals. Retention and Renewal: Proactively monitor customer usage and engagement to identify any signs of dissatisfaction or potential churn. Develop and implement strategies to increase customer retention and drive renewals. Work closely with the sales team to identify upsell and cross-sell opportunities within the existing customer base. Issue Resolution: Address customer concerns or escalations in a timely and effective manner. Collaborate with internal teams, including support, product, and engineering, to resolve issues and ensure customer satisfaction. Serve as the voice of the customer within the company, advocating for product improvements or enhancements based on customer feedback. Customer Education: Develop and deliver educational resources, such as webinars, tutorials, and documentation, to help customers maximize their use of our products orservices. Keep customers informed about new features, updates, and best practices through regular communication channels. Metrics and Reporting: Track and analyze key performance metrics, such as customer satisfaction scores, renewal rates, and usage metrics. Provide regular reports and updates to management on the health of the customer base and any notable trends or insights
