Technical Account Manager
Barcelona
Barcelona, Catalonia, ES MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.
MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers. Working on some of the most complex, large-scale application ecosystems on the MongoDB platform by customers in the financial services industry (FSI), this role combines:
Deep product knowledge and expertise across multiple domains including FSI customer specific technologies, regulations, and policies to effectively address customer needs.Polished technical communications.Strong account leadership, with the ability to engage effectively at all levels of the customer.Ability to proactively engage, anticipate, and preempt needs a customer may have or issues they could experience.A high degree of ownership and willingness to go above and beyond for our customers.At MongoDB, TAM's are responsible for the cultivation of customer confidence and delivery of positive, account-wide technical outcomes. This role specializes in understanding the unique use-cases, goals, and stringent requirements of our FSI customers. Through systematic engagement phases including deep-dive discovery and roadmap development, TAMs define shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio.
This role will help grow our focused service offerings for MongoDB FSI customers. As a TAM for FSI customers, you will be a primary resource for technical leaders and key decision makers at some of our biggest accounts. You will foster strong relationships externally and internally and advise these customers on how they can build and scale solutions with MongoDB.
What you need:
Considerable experience designing, scaling, and managing production database deployments in FSI.Success creating measurable business impact.Effective collaboration, customer understanding, and technical product leadership.Exceptional leadership with calm and authoritative technical presence in escalated issues.Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time.Experience serving as a technical expert for large scale systems.Familiarity with modern service architectures and cloud services stacks.Success Measures:
In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.In 6 months, you will be comfortable working frontline with our customers and taking ownership of some relationships.Within 6-12 months, you'll be directly and independently engaged in technical account management.MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
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