About Yuma:Yuma is building Autonomous AI Agents dedicated to customer support and e-commerce. We have a fairly advanced platform supporting more than a hundred paying customers. Our agents are powered by knowledge and processes. They take actions and fetch external information from internal apps as needed.Our top merchants are automating up to 60% of their support tickets through Yuma.Yuma was founded by Guillaume Luccisano, a 3rd time YC founder.ROLE DESCRIPTIONAt Yuma, we have many clients who need help to set up their accounts to benefit fully from our solution, and this is where you come in! You will have a critical role to set up and improve our AI solution for our clients.Your job will consist of two main missions:Assist the Account Manager during onboarding by setting up client accounts.Address issues and improvements raised by active clients by finding solutions and communicating them effectively ; you should be the go-to-person for any support-related issues or questions from our clients.You will team up with Account Managers and product/tech teams to ensure our clients receive the best possible service, helping them automate support tickets and be more satisfied with our product.KEY RESPONSIBILITIES:Set up and configure Yuma's AI solutions for new clients, ensuring the process goes smoothly.Join client meetings to understand their needs and adjust our solutions accordingly.Work closely with Account Managers to ensure client goals are met.Provide daily support to clients, answering technical questions and fixing issues to improve the solution.Collaborate with product and tech teams to ensure the platform meets client needs and incorporate feedback for improvement.Document setup processes and client interactions to keep accurate records and share knowledge.Offer ongoing support to help clients fully use Yuma's platform.QUALIFICATIONS:At least 1 year of experience in product management, customer care, or a similar role, preferably within SaaS or AI-driven companies.Strong technical skills with experience in setting up and configuring software solutions is a plus.Interest in AI technologies is also a plus.Excellent communication and interpersonal skills, able to explain technical concepts in simple terms.Proactive problem solver with attention to detail and the ability to manage multiple client accounts at once.Experience working closely with product and tech teams, giving feedback to improve products.Proficiency in English.Ability to work from Barcelona.OUR CULTUREPlease, if you are considering applying, first read our culture page: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4#J-18808-Ljbffr
