.Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!Title: Technical WriterLocation: BarcelonaJob Function: EngineeringEmployment Type: Full-TimeIndustry: Computer And Network SecurityAbout the positionThe Technical Writer position is responsible for producing high-quality documentation appropriate for both an internal and external audience. This includes working with various internal teams on product documentation requirements and documenting use cases for customers.The position is based in our Barcelona office and applicants must hold a valid Right to Work in Spain.ResponsibilitiesTogether with the Engineering, Support and Customer Success teams, you will collaboratively own and manage the Keyfactor product documentation and documentation process.Plan and write product documentation to communicate relevant information appropriate to the audience, for example, how-to guides for system operations or installation instructions.Understand, implement, and document use cases relevant to the platform that will help customers realize its full potential.Drive continuous improvements of our product documentation and create clear and consistent content that communicates complex technical concepts concisely.Gather and analyze technical information from various sources and stakeholders to document new or improved product functionality.Maintain the product documentation and help ensure that content is published following the product release process.Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.Conduct technical reviews of documentation to ensure accuracy, completeness, and adherence to standards.Identify and address technical inconsistencies in documentation, refining content for improved clarity, usability, and consistency.Create and maintain technical documentation and reports to facilitate product/project communication, training, and issue resolution.Incorporate security principles and best practices into documentation processes to align with software development security requirements.Contribute to initiatives to enhance documentation processes, standards, and methodologies, aiming for greater efficiency and effectiveness over time
