Swizzonic AG, part of Team.blue, is an independent Swiss joint-stock company located in the heart of Zurich.
We support our customers with a reliable digital presence, innovative products, and first-class services. Our service portfolio ranges from domain registration to web and mail hosting and Microsoft 365.
For our customer service team, we are looking for a Tech Support Agent - 2nd level support for the Swiss market.
As a member of our second level support, you will help to analyze and answer challenging questions in the areas of domain, hosting, web, and mail. You will look after various Swizzonic products and services and help to continuously develop them. Even in hectic, constantly changing situations, you do not let yourself be disturbed but look forward to an ever-changing everyday life.
RoleReceipt of technical customer inquiries (mail, chat & telephone)Recording of all relevant information in the ticket systemProblem solving by analyzing and finding appropriate solutionsTicket creation for customers or direct resolution of the problem on the phoneConsulting customers on general and administrative inquiriesAn active role in the co-design of improvements in terms of functionalities and usability is also desiredRequisitionWriting skills for key textsExperience with the SWISS marketCommercial or technical diploma in the IT sectorExperience in customer servicePronounced customer orientationTeam playerCommunicative and eloquentNative or equivalent German written and spoken, mandatory fluent EnglishKnowledge of French and Italian is a plusExact and structured working methodologyQuick comprehension and high technical affinity - website design specificallyWordPress experience is a plusWe offerAn interesting opportunity for growth in a modern companyA motivated and successful teamAttractive and modern working conditions
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