.Descripción de la empresaAbout IAG TechIAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.Our ValuesAt IAG Tech we share common values to help us create the right culture to underpin our thriving community:Innovation | we value identifying new ways of using technology to solve business challengesEmpowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleaguesProfessionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our abilityTransparency | we value honesty and integrity and always share the reality in a manner the business understandsAgility | we value responsiveness, speed and flexibility in everything we doWe celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.Descripción del empleoPurpose of the role:To be trusted partner of the Customer business area owning the design, delivery and operation of the Customer Engagement Products which includes initiatives and evolutions of Omnichannel, Call Center servicing B2B and B2C, Claims, besides supporting the development and maintenance of the existing solutions, besides new developments and enhancements.Customer Engagement is composed in three main agile product tribes: Contact Center Tools B2C & B2B, Omnichannel (chatbot / voicebot) and Claims forms. All of them are full stack teams with front and back developers, analyst / squad PO, QA, SM, Tech Lead and Solution Architect.As the lead of the "Customer Engagement" products, serve as the customer proxy, responsible for working with Product Management and other stakeholders—including others out of Customer Engagement business (Call Center, Omnichannel, Claims) such as CRM, Ancillaries, Digital and any others within Iberia organization business and technology.Keep strong relationship with the rest of Tech POs in Customer and all Customer & Commercial Business to be fully in line with their backlogs and find synergies in both together as a whole
