Are you passionate about providing prime service to your colleagues in a fast-moving environment, where no two days are the same and the demand for quick high-quality service is high? Then this is your chance to be part of the exciting journey in developing our global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.Your Personality As a person, you thrive in a dynamic and ever-changing environment where no two days are ever the same. You will communicate with many different users across cultures, so it is essential that you have excellent communication skills and are able to meet the users at their level of competence. In addition, you must be able to show understanding and empathy for the users' situation and guide them through a solution, while setting clear expectations for the user in the process. You see challenges rather than problems and gain energy by talking to users and helping them solve their issues. Let us help you grow! The Department We are a department of around 60 employees, so we put a lot of energy into generating a great sense of team spirit alongside a high degree of ownership and dedication to providing service excellence to our customers. Therefore, it is important to us that you are a natural team player looking for the chance to contribute with your service-minded, positive and proactive attitude. We take pride in training our new colleagues intensively. We offer a thorough onboarding program to ensure that both you and your colleagues are happy from day one. You start out with a buddy, who will assist you in getting ready and prepared for your new role. Joining us, you will experience a dynamic work environment with a positive and informal atmosphere.Your ResponsibilitiesYou will have a key position in providing TECH support to our more than 2000 fashion stores in Europe. We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.Provide remote support to our retail store systems and applicationsEnsure that all registration is done according to guidelines (ITIL)Drive user behavior to increase self-serviceProvide advice and guidance on applications and systemsParticipate in the continued optimization of the global TECH Service DeskAct as users' advocates in TECH and follow through on tickets.Your QualificationsExperience with POS systems would be an advantageBasic grasp in troubleshooting hardware and software productsUnderstanding network conceptsGood analytical and problem-solving skillsOutstanding interpersonal skills and great team playerStrong communication skillsMust be able to accommodate a flexible work schedule/some weekendsFluent in written and spoken FrenchAffinity and flair for IT/technical solutions
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