.We are currently seeking a highly motivated Team Manager with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and have a strong interest in our Brand and our Product.Responsibilities Client Centric Activities Responsible for client experience in-store, rigorously offering an exceptional Client Experience by ensuring excellent Client Journey standards.Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress and positively communicate it to Staff.Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.Ensure the proper execution of CRM activities for the achievement of retention, upgrading, and prospects conversion targets.Ensure continuous progress on performance KPIs as assigned.Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership.Listen and consider feedback from customers by highlighting all relevant information to Store Manager and HQ.Assist sales Staff or personally manage VIP and Top Spender Clients.Manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).Team Coaching Build the best team through talent recruitment and retention, ensuring career development and succession plans.Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.Continuously focus sales associates from transactions to relationship building emphasizing sales, proactive engagement, conversation and emotional closeness, and company belonging.Upskill digital sales Staff on digital clienteling tools, empathy, and next-level consultative techniques.Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards.Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards.Ensure the appropriate onboarding of new hires.Liaise with Store Manager/Director and other Team Managers to allocate duties and responsibilities to Sales Associates and schedule shifts.Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution.Ensure regular and effective cascading of company contents through morning briefings, product and CRM trainings, and engaging animation of the store board.Product Handling Perform the role in line with the policies and guidelines set by the Headquarter in terms of safety of both Personnel and products, store image, and operations
