Team Manager - Crm

Detalles de la oferta

We are looking for a Team Manager in CRM for our store located in Paseo de Gracia, Barcelona.
You will manage your teams and drive the CRM strategy in store, creating a client centric mindset with the team.
You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.
ESSENTIAL DUTIES & RESPONSIBILITIES SET UP THE FOUNDATION FOR CRM EXCELLENCE IN YOUR STORE Embed a culture of CRM excellence in-store, driving and monitor the accurate capture of data Train and support the teams with their CRM skills, following up as appropriate to instill behaviours Animate the CRM tool (ICON) with relevant functionalities and content In collaboration with the wider Client Development Manager, build a community of clienteling experts within your store Elaborate action plan based on the Maison's priorities in collaboration with the Head Office Clienteling Team and Senior Leadership Team within the store Implement robust contact strategy to reengage with clients depending on their profiles/segments DEVELOP CLIENT INSIGHTS THROUGH DEPTH OF ANALYTICS Share KPI reports with relevant Manager/team members Track store's performance Analyse clientele dynamics and identify opportunity for development Seize opportunities to further develop our approach to CRM, reviewing competitors to maintain best practice field Collectively play an active role in strengthening the proximity with out clients and contributing towards Clienteling projects as required MANAGE CLIENT FACING DIRECT COMMUNICATIONS Plan and supervise the sending of e-mailing, mailing or any other communication tools directed to clients Provide Client Advisors with guidelines and templates to engage with our clients Roll-out bespoke trainings, aimed at upskilling and maximizing impact of outreaches to clients, ensuring communications are tailored and capture the Maison's tone of voice CREATE & DRIVE A CLIENT CENTRIC MINDSET Create a client centric mindset at the store level, making it an integral part of the Client Advisor & management roles Spend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunities Provide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results in collaboration with the categary Team Managers and Senior leadership in store.
Work closely with Client Development and Events team to develop outreach campaigns, events & animations to recruit new clients engage existing clients Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the sales team is properly informed of all relevant activity Monitor and be accountable for clienteling KPIs related to the store, propose specific actions plans to improve performance and establish the store and the Region as 'best in class' THE CLIENT EXPERIENCE & HOSTING Oversee store's animations/events, closely monitor ROI, set realistic and ambitious objectives Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it Manage Client Gifts: order through HO, allocate them and monitor Ensure daily operations and functions are carried out in line with company policies and procedures Ensure Louis Vuitton standards are applied and maintained at all times across the division in the presentation/merchandising, client experience and back office activities #J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Talent_Dynamic-Ppc

Requisitos

Master Data Manager

Descripción Grupo multinacional del sector alimentación, con sede central en Barcelona, precisa incorporar: Master Data Manager (MDM) Funciones principales...


Setesca Talent - Barcelona

Publicado 8 days ago

Especialista Edi - Automoción

Desde Hays, estamos colaborando con uno de los principales fabricantes de componentes para automóviles del mundo. Actualmente cuenta con más de 350 instalaci...


Hays - Barcelona

Publicado 8 days ago

Operario/A Gestión Flota 40H Aeropuerto El Prat

Para empresa líder en el sector de la gestión de flotas de vehículos, precisamos incorporar personal como Operario/a en gestión de flota para desarrollar las...


Personal 7 Ett - Barcelona

Publicado 8 days ago

Facility Manager

funciones: - gestionar y supervisar todo lo relacionado con el área en su centro de trabajo (oficinas, almacén y taller). - aplicación de las reglas legales...


Talentiam - Barcelona

Publicado 8 days ago

Built at: 2024-11-24T09:18:39.453Z