.We are looking for a Team Manager in CRM for our store located in Paseo de Gracia, Barcelona. You will manage your teams and drive the CRM strategy in store, creating a client centric mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele. ESSENTIAL DUTIES & RESPONSIBILITIES SET UP THE FOUNDATION FOR CRM EXCELLENCE IN YOUR STORE Embed a culture of CRM excellence in-store, driving and monitor the accurate capture of data Train and support the teams with their CRM skills, following up as appropriate to instill behaviours Animate the CRM tool (ICON) with relevant functionalities and content In collaboration with the wider Client Development Manager, build a community of clienteling experts within your store Elaborate action plan based on the Maison's priorities in collaboration with the Head Office Clienteling Team and Senior Leadership Team within the store Implement robust contact strategy to reengage with clients depending on their profiles/segments DEVELOP CLIENT INSIGHTS THROUGH DEPTH OF ANALYTICS Share KPI reports with relevant Manager/team members Track store's performance Analyse clientele dynamics and identify opportunity for development Seize opportunities to further develop our approach to CRM, reviewing competitors to maintain best practice field Collectively play an active role in strengthening the proximity with out clients and contributing towards Clienteling projects as required MANAGE CLIENT FACING DIRECT COMMUNICATIONS Plan and supervise the sending of e-mailing, mailing or any other communication tools directed to clients Provide Client Advisors with guidelines and templates to engage with our clients Roll-out bespoke trainings, aimed at upskilling and maximizing impact of outreaches to clients, ensuring communications are tailored and capture the Maison's tone of voice CREATE & DRIVE A CLIENT CENTRIC MINDSET Create a client centric mindset at the store level, making it an integral part of the Client Advisor & management roles Spend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunities Provide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results in collaboration with the categary Team Managers and Senior leadership in store