.We are looking for a Team Manager in CRM for our store located in Paseo de Gracia, Barcelona. You will manage your teams and drive the CRM strategy in store, creating a client centric mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele. ESSENTIAL DUTIES & RESPONSIBILITIESSET UP THE FOUNDATION FOR CRM EXCELLENCE IN YOUR STOREEmbed a culture of CRM excellence in-store, driving and monitor the accurate capture of dataTrain and support the teams with their CRM skills, following up as appropriate to instill behavioursAnimate the CRM tool (ICON) with relevant functionalities and contentIn collaboration with the wider Client Development Manager, build a community of clienteling experts within your storeElaborate action plan based on the Maison's priorities in collaboration with the Head Office Clienteling Team and Senior Leadership Team within the storeImplement robust contact strategy to reengage with clients depending on their profiles/segmentsDEVELOP CLIENT INSIGHTS THROUGH DEPTH OF ANALYTICSShare KPI reports with relevant Manager/team membersTrack store's performanceAnalyse clientele dynamics and identify opportunity for developmentSeize opportunities to further develop our approach to CRM, reviewing competitors to maintain best practice fieldCollectively play an active role in strengthening the proximity with out clients and contributing towards Clienteling projects as requiredMANAGE CLIENT FACING DIRECT COMMUNICATIONSPlan and supervise the sending of e-mailing, mailing or any other communication tools directed to clientsProvide Client Advisors with guidelines and templates to engage with our clientsRoll-out bespoke trainings, aimed at upskilling and maximizing impact of outreaches to clients, ensuring communications are tailored and capture the Maison's tone of voiceCREATE & DRIVE A CLIENT CENTRIC MINDSETCreate a client centric mindset at the store level, making it an integral part of the Client Advisor & management rolesSpend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunitiesProvide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results in collaboration with the categary Team Managers and Senior leadership in store