Team Manager, Alexa Shopping Operations Barcelona Barcelona, Catalonia, ES This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key job responsibilities:Manage day to day operations with a team of AI Data Validators and AI Validator Leads.Manage work prioritization and delivery based on business needs.Ensure high quality delivery under aggressive deadlines.Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management.Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis.Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas.Own team's hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis.BASIC QUALIFICATIONS:A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management.Excellent communication (written & oral), strong organizational skills and detail oriented.Strong analytical, problem-solving, and critical-thinking skills.Comfortable working in a fast paced, highly collaborative, dynamic work environment.Willingness to support several projects at one time, and to accept re-prioritization as necessary.PREFERRED QUALIFICATIONS:Candidates with proficiency in French/German/Japanese/Spanish language will be preferred.Business Analytics experience.Six Sigma/Green Belt Certification.MBA.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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