In collaboration we are working with a BPO with great employee satisfaction ratings to find a Norwegian-speaking Team Leader. Location: Thessaloniki, Greece Work Model: On-site Employment type: Full-time. DUTIES AND RESPONSIBILITIES: Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence. Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team. Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives. Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness. Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence. REQUIREMENTS: Fluent English (C1) and Norwegian (C1), must be able to read and speak the language with an emphasis on great grammar skills Bachelor's degree in a related field or equivalent work experience Proven experience in team leadership, preferably in a BPO or tech company environment Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace Experience with machine learning-based moderation tools and technologies will be considered as an advantage. OFFER: Excellent remuneration package based on experience, skills and performance Shifts within 24/7 hours of operation Relocation support Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential. Indefinite contract Private health and life insurance €85 monthly meal vouchers €65 transport allowance.
