Team Leader Sales Operations and Customer Service page is loaded Team Leader Sales Operations and Customer Service Postuler remote type Hybrid locations Anabel Segura 16, Alcobendas time type Plein temps posted on Offre publiée il y a 30 jours ou plus job requisition id R1066518 Au sein du Groupe VELUX, nous vous offrons un monde d'opportunités et la possibilité de créer un avenir prometteur. Nous nous engageons à contribuer à un futur plus durable, en plaçant la planète et la nature au cœur de nos décisions et avons pour vocation d'améliorer le cadre de vie grâce à l'apport de lumière naturelle et d'air frais par le toit. Nos produits contribuent à garantir un environnement intérieur sain et durable pour vivre, travailler et se divertir dans les meilleures conditions. Le Groupe VELUX est une entreprise familiale internationale avec des racines financières solides. Chaque année, nous sommes en mesure de créer un réel impact en réinvestissant dans la société, nos employés et la planète par le biais de nos fondations. Parmi le reste de nos valeurs, le "courage" et le "respect mutuel" définissent nos actions au quotidien et la manière dont nous souhaitons contribuer au monde.
Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Team Leader Sales Operations and Customer Service and play a vital role in ensuring customer satisfaction and team success. As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process. Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.
Your key responsibilities Team Management: Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.
Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
Communication: Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.
Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.
Your qualification We expect you to:
Demonstrate a significant commitment to prioritizing customer satisfaction.
Possess robust leadership skills and effective team management abilities.
Have advanced communication and interpersonal skills.
Showcase adeptness in problem-solving and making sound decisions.
Have proficiency in analytical thinking and data analysis.
Demonstrate flexibility and expertise in managing change effectively.
Have at least fundamental skills in using ERP/CRM/Reporting tools.
Possess good knowledge and proficiency in MS Office applications.
English language for clear communication in a global context.
Your opportunities You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.
Application and contact Read more about the VELUX Group at www.velux.com, where you can also learn more about working at our company and what to expect in our recruitment process.
We are looking forward to receiving your application and CV as soon as possible. We are reviewing candidates and inviting people for interviews on an ongoing basis.
Employeur souscrivant au principe de l'égalité des chances
VELUX est pleinement attaché au concept et à la pratique de l'égalité des chances dans tous les aspects de l'emploi. Pour poursuivre notre objectif d'égalité des chances en matière d'emploi pour tous les collaborateurs et futurs collaborateurs, la politique de VELUX consiste à recruter, embaucher, former et promouvoir des personnes à tous les postes sans distinction de race, de couleur, de religion, de sexe, d'âge, de handicap, de statut d'ancien combattant protégé, d'origine nationale, d'orientation sexuelle ou sans distinction de toute autre base interdite par la loi en vigueur. Toutes les décisions prises en matière d'emploi doivent être conformes au principe d'égalité des chances et seules les qualifications exigées par le poste seront prises en considération.
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