Are you passionate about delivering exceptional customer service and managing a high-performing team?
We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company.
If you are a native Italian speaker with advanced English skills and a background in sales, customer service, or technical support, we want to hear from you!
Your Main Responsibilities:Monitor agent calls to ensure the achievement of KPIs, redirecting agents to maximize their performance.Analyze data and/or campaign results to provide feedback on progress and ensure agents meet KPIs.Address agents' questions and issues: Help with customer calls, resolve IT incidents through the STC (for those working remotely), and manage queries on the platform.Prepare and track agent reports: iCoach, monthly and weekly follow-ups, SKEPS, etc.Resolve customer requests and issues.Ensure effective information transmission between agent and client.Facilitate good internal communication.Team Management: Create group cohesion, motivate the team, and ensure their well-being within the company.Onboarding and welcoming new agents. What do we offer:Contract Type: PermanentWeekly Hours: 39 hoursWork Model: Possibility of remote work after 6 months.Training: In-person training starting on January 7, 2024, lasting for 3 weeks.Training Schedule: Monday to Thursday from 9 AM to 6 PM, Friday from 9 AM to 5 PM.Shift Schedule: Rotating shifts between 8 AM and 8 PM with a full-time commitment.Salary: €22,000 per year. Requirements:Native level of Italian.Advanced level of English.Experience in sales, customer service, or technical support is preferred.Strong leadership and communication skills. Create your best moments with us!
Apply today!
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