Madrid, Spain, ES
Join UsAre you passionate about delivering exceptional customer service and managing a high-performing team? We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company. If you are a native Italian speaker with advanced English skills and a background in sales, customer service, or technical support, we want to hear from you!Your Main Responsibilities: Monitor agent calls to ensure the achievement of KPIs, redirecting agents to maximize their performance.Analyze data and/or campaign results to provide feedback on progress and ensure agents meet KPIs.Address agents' questions and issues: Help with customer calls, resolve IT incidents through the STC (for those working remotely), and manage queries on the platform.Prepare and track agent reports: iCoach, monthly and weekly follow-ups, SKEPS, etc.Resolve customer requests and issues.Ensure effective information transmission between agent and client.Facilitate good internal communication.Team Management: Create group cohesion, motivate the team, and ensure their well-being within the company.Onboarding and welcoming new agents.What do we offer: Contract Type: PermanentWeekly Hours: 39 hoursWork Model: Possibility of remote work after 6 months.Training: In-person training starting on January 7, 2024, lasting for 3 weeks.Training Schedule: Monday to Thursday from 9 AM to 6 PM, Friday from 9 AM to 5 PM.Shift Schedule: Rotating shifts between 8 AM and 8 PM with a full-time commitment.Salary: €22,000 per year.Requirements: Native level of Italian.Advanced level of English.Experience in sales, customer service, or technical support is preferred.Strong leadership and communication skills.Create your best moments with us! Apply today! Watch this video to get a sneak peek of the job in action
#J-18808-Ljbffr