Where will you work? The company is specialized in digital transactions security. They provide video identification, back office, and fraud detection services to companies around the world.
What will you do? Your tasks will be but not limited to:You will increase the team performance: reaching the requested average calls per agent in their team, global - accomplishing the requested percentage quality for each of the team members etc.You will control and manage their team's shifts, rotation, and holidays.You will do administrative tasks/Reporting/Data Analysis.You will audit agents calls to meet the quality and process assurance.You will help train new hires / re-train and update existing agents.Who are we looking for? You are a good match if:You have a native level of Greek and you can also speak English (B2 level MINIMUM).You can speak Spanish (it is a plus but not mandatory).You have experience in team leading.You have some experience in call center (highly appreciated but not mandatory).You are comfortable in front of a camera.You are a communicative person and you know how to show empathy with people.You have good organizational skills and you are a good learner.You are someone flexible and you are able to adapt to different situations.You have demonstrable knowledge of Word and Excel.You are attracted by the world of new technologies.What do we offer? Permanent contract with 2 weeks training.Schedule: Monday to Friday - 9 am to 6 pm.You might have to support eventually some weekends - which means 2 days off during the week if it's the case.You will work 4 days at the office and 1 day from home.Holidays up to 23 days.Salary: 24K / year + Bonus.Starting date: ASAP.Do you need more info? Marion Fournier- (+34) 936 06 57 00 ext. 120
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