EOC TEAM LEAD Details Otovo Shared Services, Madrid EOC Full-time About Otovo Are you looking for an opportunity to positively impact the world while working for a rapidly growing and innovative company? Look no further! Our mission is to make solar panels and batteries accessible to every European home by creating the easiest and most affordable way to go solar. We do this by connecting consumers who want solar panels or batteries with installer companies through our marketplace. As a result, we are revolutionizing how people think about renewable energy and helping create a more sustainable future. Since our establishment in 2016, Otovo has rapidly scaled its marketplace beyond the Nordics and operates in thirteen European countries.
Join our team in Madrid and become part of a company that is revolutionizing the renewable energy industry. As a listed company on Oslo Stock Exchange, there's never been a better time to join our journey. Apply now to join the Otovo team and help us create a brighter future for all!
About your roleWe seek a collaborative, knowledgeable, passionate and impactful EOC Team Lead to join our Madrid-based European Operations Center.
This is a brand new role in which you play a crucial part in driving our company's process by leading a team of Project Managers and Customer Managers. You will get to establish best practices and unlock tremendous business value in supporting the Operations team.
In 2023 Otovo centralized pan-European Operations team in Madrid and has built up a dynamic, ambitious, international/multilingual team of professionals who are passionate about being the very best team and delivering on the mission of putting solar panels on every roof in Europe and a battery in every home.
Your responsibilities will include: Leading the the operations service of one market from Madrid (this could increase to several markets in the future);
Hiring, training, and leading a team of Project Managers, Customer Managers and Project Administrators in the EOC;
Go-to person for your team
Managing team capacity and performance
Working in close collaboration with the markets and internally in the EOC to ensure continuous improvement in our internal processes;
Controlling the projects pipeline identifying and solving bottlenecks
Being the guardian of the process, making sure operations are managed according to Otovo's Blueprint
Who you are: +4 years of professional experience.
Some Experience in the Photovoltaic industry is a must.
Proven track record leading teams
Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
Dynamism, autonomy, rigor, sense of prioritization and customer focus
Mastery of IT tools, especially CRM
Currently based in Madrid, Spain, or willing to relocate
Fluency in English
Fluency in French is a good to have
We offer:The chance to be part of a success story positively impacting the planet.
The chance to be the key person of a strategic market
A Scandinavian company culture valuing trust, respect, equality, and teamwork. We believe in supporting our employees and fostering a positive work environment where everyone feels valued and appreciated.
International Environment: Our company operates in multiple countries, and we have a diverse team from all over Europe. Working in our shared service center will allow you to interact with people from different cultures and backgrounds, which can broaden your perspective and enhance your cross-cultural communication skills.
Growth Opportunities: We value our employees' contributions and recognize hard work and dedication. We believe in investing in our employees' development.
Competitive Salary and Benefits: We offer a competitive salary package that includes benefits.
Work-Life Balance: We understand the importance of a healthy work-life balance and offer flexible work arrangements, such as working from home.
Dynamic Work Environment: Our shared service center is a fast-paced, dynamic environment that presents new challenges and opportunities for growth. We encourage creativity, collaboration, and innovation to drive our business forward.
On-The-Job Training: We offer comprehensive on-the-job training that will provide the necessary skills and knowledge to succeed in your role. You will receive guidance and support from experienced colleagues who will help you grow and develop your skills.
Open Door Policy: Our company has an open-door policy, meaning employees are encouraged to voice their ideas, concerns, and feedback.
Team Building Activities: We regularly organize team-building activities to help our employees bond and collaborate more effectively.
Pension or health insurance coverage.
Overall, Otovo is a mission-driven company with an innovative culture that values employee well-being and development. If you're passionate about renewable energy and want to work for a company that is making a positive impact on the world - join us and apply today! Hiring process Upload your CV and submit your application here. Our team will carefully review it and if you could be a good fit, we will start an interview process that looks like this:
Introduction: a call with member of the HR team
First interview: with the Head of EOC
Second interview with the VP of Shared Services
Third interview with an Otovo GM/MD
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