DescriptionYou Lead the Way.
We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.The objective of the GSG Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GSG to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.GSG Control Management is looking for an Analyst Team Leader of Testing focused on ensuring control management is embedded in the day-to-day operations of our organization.
It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.How you will make an impact in this role?
Lead a team of ~12-16 Quality AnalystsUtilize Nexidia, Speechminer and NICE call recording systems to audit work of team membersProvide subject matter expertise, testing, integration and training in components of newly transition processesAssist in additional identification specific risks throughout business processes and systems (along with business process owners)Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and eventsSupport thematic risk reporting (levels, trends, causes)Support risk management practices within the businessMinimum Qualifications: 1-2 Years experience in operational risk management (e.G., within Risk and/or Internal Audit function)Understanding of critical operational risk management lifecycle activitiesProven experience in leading teamsExperience in implementing a structured approach to managing a team, delivering against deadlines and managing multiple tasksExcellent project management, communication, and interpersonal skillsAnalytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications: Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.G.
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