Team Lead Claims Auto Total Loss Team Lead Claims Auto Total Loss Apply remote type Fully Remote locations CAN - ON GTA (Remote) time type Full time posted on Posted 2 Days Ago job requisition id R9342 At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties.
For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.
Job Description Our team is growing, and we are actively looking to hire a Team Lead Claims Auto Total Loss.
Reporting to the Senior Manager Claims Delivery, the Team Lead Claims Auto Total Loss position is accountable for providing support to the Total Loss Auto Delivery team in achieving their loss/expense cost containment and customer experience objectives, as well as efficiency and effectiveness and employee engagement.
Accountabilities: Provide continuous support to the Manager Claims Auto with duties assigned as needed.
Provide support with training, mentoring, and coaching for the Claim Advisors, Total Loss Auto.
Assist with claims file reviews, shadowing, and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity, and customer satisfaction.
Ensure compliance with overall Allstate, and regulatory, legal, and ethical policies and requirements.
Actively look for ways to improve customer service, efficiencies, employee engagement, and cost containment through Continuous Improvement methodologies.
Collaborate with the Claim Manager to drive and deliver on departmental objectives.
Provide ongoing direction to the team to achieve objectives.
Qualifications and Experience: Minimum of 2-3 years of experience in an insurance claims environment.
Previous Total Loss experience is an asset.
Strong knowledge and understanding of the Auto Policy.
Enrolled in, or completion of, CIP designation.
An in-depth understanding and working knowledge of Claims Best Practices.
Collaborative mentoring and coaching skills.
Ability to work independently and with teams.
Strong influencing skills with the ability to embrace change.
Advanced knowledge of business technology systems such as A+, PLUS & Focus; Claim Center experience is not required but is an asset.
Strong working knowledge of MS Office, Word, Excel.
Joining our team isn't just a job — it's an opportunity that takes your skills and pushes them to the next level.
It encourages you to challenge the status quo and allows you to impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging.
With the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change, and give back where they work and live.
Good Hands.
Greater Together.
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