Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.Global Grade: 30NIKE, Inc. does not only outfit elite athletes, but also experiments with potential, breaks barriers, and exceeds the limits of what is possible. We seek people who can grow, think, dream, and create. The company's culture encourages embracing diversity and fostering imagination. We need leaders, visionaries, and talented individuals. At NIKE, Inc., everyone brings their skills and passions to a challenging and constantly changing game.Working in retail means representing NIKE, Inc. The teams in NIKE Stores focus on product knowledge and customer service to always provide valuable experiences to customers. From London to Istanbul, each store has a unique perspective and hosts an exciting community of sports and fashion enthusiasts. To work in retail with NIKE requires creativity and ambition, and also offers the opportunity to develop alongside a team and elite athletes in the industry.As a coach, you will enjoy:Utilizing your exceptional customer service skills to deliver premium brand experiences to our customers.Leading, advising, and motivating employees in your department while ensuring an excellent work environment.Managing daily operations in your department to achieve sales goals (e.g., through digital services, visual presentations, or on the sales floor).Identifying and improving areas based on customer feedback.Representing the brand in NIKE initiatives and training the team.Ensuring the store meets all NIKE standards and guidelines.Collaborating with your business partners in stores and at headquarters.Specifically, our store structure includes the following 3 coach functions:COMMERCELeading a team that can efficiently receive products, conduct accurate inventories, and meet presentation standards.Ensuring that all inventory processes run smoothly so that the sales floor is always stocked, well-presented, and meets brand standards.Working with department leaders who will oversee individual components (product receiving and visual presentation) while you manage the overall in-store experience with products.Being in charge of preparing for monthly launch initiatives.Using our reporting tools to make the best business decisions.Conducting accurate inventories to fulfill digital orders.ATHLETE EXPERIENCEEnsuring the team has the tools to provide the highest quality athlete experiences.Leading NIKE Community Ambassador activities to strengthen the team.Overseeing the hiring and onboarding process in collaboration with experienced store leaders.Managing store schedules.Collaborating with the store team to implement and maintain a positive NIKE culture.CUSTOMER EXPERIENCEDemonstrating how to deliver our service on the sales floor and enhancing the customer experience.Ensuring resources for the team to have brand knowledge on all aspects of customer service, including utilizing digital services.Completing specific training and informing athlete services.Using data and analytics to provide insights and collaborate with experienced store leaders for continuous improvement.These are the benefits:An attractive salary that evolves with the market and experience.The opportunity to receive monthly bonuses.Exciting employee discounts in-store and online.An incredible benefits package.Exciting job and training opportunities.Regular training on leadership, sales, and products.A motivating and dynamic environment that values diversity, equity, and inclusion.Employee uniform to represent NIKE and foster team spirit.Access to sports activities.Opportunities to participate in unique NIKE moments.This is what you need to offer:Passion for NIKE and sports.More than 2 years of experience in retail or leadership positions.Strong oral and written English skills.Skills and experience to deliver exceptional customer service.Ability to train and develop a strong team.Focus on communication.Flexibility to work various shifts and weekends.NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.NIKE, Inc. is committed to employing a diverse workforce.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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