Job Title: Dutch Flemish - Account Manager (Flemish-speaking)
Location: Malaga, Spain (On-site at OBA Malaga)
Contract Type: Indefinido (Permanent)
Employment Type: Full-time
Shift Details: Monday-Thursday 9:00 AM to 5:30 PM, Friday 9:00 AM to 4:30 PM
Role: Customer Lifecycle Manager
Job Description:
As a Customer Lifecycle Manager, you will be the pivotal first point of contact for many customers, ensuring a strong first impression that lays the groundwork for enduring customer relationships. You will drive sales from lead generation through to purchase, acting as the primary contact for customers while developing sales strategies, responding to objections, and negotiating successful outcomes.
Responsibilities include:
Engage actively with small to medium businesses across various industries to identify needs and suggest solutions using leading cloud technologies, primarily focused on products.
Deliver a world-class customer engagement experience by prioritizing customer and prospect satisfaction.
Lead and secure customer wins for cloud solutions, maximizing upsell and cross-sell opportunities in collaboration with Solution Specialists and Partner Connection Managers.
Articulate competitive offerings and solutions by aligning them with customer needs and experiences.
Demonstrate the benefits of client technologies verbally and in writing, showcasing how they can capture value and shape the customer's future.
Convert prospects and qualified leads into opportunities and maintain a continuous pipeline, using criteria such as BANT (Budget, Authority, Need, and Timeline).
Meet and exceed net-new revenue and sales pipeline targets, accurately forecasting sales and usage of scoped products and solutions.
Handle a high level of daily activity (~60-90 activities/day), aiming for 200 leads and 30 opportunities a month.
Utilize diverse communication tools including social, digital, video, chat, phone, and demonstration environments to manage and sell to customers.
Gather customer feedback, acting as the "Voice of the Customer" to inform business decisions.
Skills Needed:
High school diploma required; BA/4-year degree preferred.
2-3+ years of successful sales experience, with at least 1 year in the IT industry and 1 year in sales account or customer management.
Familiarity with modern sales techniques and tools, with experience in retail sales, corporate internships, or entrepreneurial settings.
Preferably experienced in working with or selling solutions like Azure, Office 365, or Dynamics 365; Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is a plus.
Self-starter with a history of outstanding performance, able to work independently, take ownership of personal development, and seek continuous improvement.
Strong interpersonal skills with excellent oral, written, and verbal business communication abilities.
Proficient in communicating via phone (both cold calling and established relationships), email, video, and presentations.
Basic knowledge of the IT industry with the ability to quickly learn and retain information about individual products and business solutions.
Driven to achieve success and surpass annual sales goals through strategic leadership and cross-business collaboration.
Excellent time management skills and the ability to work with integrity both independently and under supervision.
Experience with Microsoft Office Suite, Windows OS, and Client Relationship Management (CRM) systems such as Dynamics 365 or Salesforce.
Passion for cloud technologies and innovation.
Language Skills:
English: Intermediate or Fluent (verbal and written)
Supported Market: Fluent or Native in Dutch Flemish (verbal and written)
This role is perfect for someone passionate about cloud solutions and eager to shape successful, strategic relationships with customers while working in a dynamic and rewarding environment.
Benefits:
Competitive salary and performance bonuses.
Relocation package to assist with moving to Malaga.
Opportunities for career growth and development.
A vibrant and inclusive work environment.
Comprehensive training and professional development programs.
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