Hi, we're Fever! We're excited you are checking out this job offer. We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. Sounds amazing, right?
ABOUT THE ROLE The Security team oversees Fever's security operations. We are vigilant in ensuring no breach or vulnerability is threatening our company or endangering our employees to keep them safe and protected.
As a Trust & Safety Manager, you will report to the Security & Safety Director and ensure third parties adhere to regulatory requirements, minimize risk, and maintain Fever quality standards in addition to Fever's community wellbeing. This role will require proactivity, autonomy, drive, and a good deal of project management, and may offer the opportunity to obtain exposure to increasing responsibility and leadership functions.
Responsibilities Conduct comprehensive investigations on potential and existing partners, clients, and customers and respond to any Trust & Safety violations.
Perform KYP and KYC checks to verify the identity and legitimacy of entities and individuals, as well as following auditing processes.
Prepare clear, detailed investigative reports and present findings to relevant stakeholders.
Monitor and stay current on industry trends, regulatory changes, and best practices in due diligence, KYP, and KYC processes.
Ensure alignment and coordination with the Data Protection team and law enforcement, in compliance with the applicable law, our terms of service, internal SOPs, and law enforcement guidelines.
Identify potential risks and red flags through investigative findings and recommend appropriate actions.
Assist in the development and implementation of policies and procedures related to investigations and compliance.
Lead, mentor, and develop a team of investigators, ensuring high performance and continuous professional growth.
Provide training and support to internal stakeholders on investigation processes, as needed.
Collaborate with internal teams to deal with issues concerning fraud against Fever and its clients.
Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement.
ABOUT YOU To be successful in this role, you will need:
Prior experience in investigations, fraud, bribery, compliance, and in-depth knowledge of the relevant processes (due diligence, KYP, KYC).
Knowledge of investigative tools, techniques, and databases, including OSINT, relevant regulations, sanctions, and industry standards.
Although not a requirement, AML knowledge will be considered.
Strong analytical skills with the ability to synthesize complex information and identify key issues.
Experience in writing design specifications and standards, technical manuals and procedures, and developing and delivering training programs.
Fluency in English and Spanish, with fluency in other languages a plus (especially French or Portuguese).
Strong emotional intelligence and the ability to communicate effectively with varied internal and external stakeholders, especially during sensitive situations.
Bachelor's degree in Security, Criminology, International Relations, Sociology, Economics, Law, or related fields.
Innovative, strong multi-tasking capabilities.
Strong time management skills and ownership over work entrusted to you.
Comfort handling highly confidential and sensitive information.
Strong communication skills and the ability to interact with users clearly in an international environment.
BENEFITS Attractive compensation package, opportunity to have a real impact in a high-growth global category leader, 40% discount on all Fever events and experiences, work in a location in the heart of the city, with possible travel across our markets, home office friendly, responsibility from day one and professional and personal growth, great work environment with a young, international team of talented people to work with, health insurance and other benefits such as flexible remuneration with a 100% tax exemption through Cobee, English lessons and Gympass, possibility to receive in advance part of your salary by Payflow, and free snacks, drinks, and fruit at the office!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you require any kind of accommodation during the selection process, please contact our Talent team so we can help you by providing a welcoming and seamless journey.
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!
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