[Tc918] - Customer Support Agent - Uk Market

Hello! At Factorial we're looking for a Customer Support Agent UK Market to help us take the company to the next level. We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.The RoleWhat will I be doing? We are looking for a Customer Support Agent to join our Customer Experience team. Currently, the team is made up of 40 people of different nationalities. We want someone with excellent communication skills, who likes to solve problems and who always gives the best answer to the client. If you are looking for a challenge, join our Family!Your functions will be:Solve complaints and queries via ticket/phone within the expected time limits (SLA).Control and follow up any bugs with the operations team and the client.RequirementsWe look for people who want to start a career in Customer Experience. We look for people who can work in the UK market, but also in other international markets.Required skills:Ambitious, self-motivated, energeticCommitted, organized, proactiveFlexible, fast learner, risk-takerDecisive, multi-taskFluent English - native levelExcellence in communicating and problem-solvingPrevious experience in Customer ExperienceAbout usFactorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The originOur MissionTo help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona.Our valuesBenefitsPerks of being part of our team:High growth, multicultural and friendly environmentFlexible schedules!Free physiotherapy in the office once a week!Alan private health insuranceHealthy life with Andjoy (Gyms, pools, outdoor classes) ?Save expenses with CobeeLanguage classes with Yolk Academy Factorial Language exchangeGet the most out of your salary with PayflowBreakfast in the office and organic fruitSyra and Nora Real Food discountsFree caffeine and theinePet FriendlyFree yoga on Wednesday!Want to know more about us? We #betonpeople #J-18808-Ljbffr