Technical Service Expert (W/M) Company description: Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA. Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI. More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.
The mission: As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast-paced environment. You will also act as a point of escalation for technical troubleshooting in our Software suites (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company.
Responsibilities & main activities: Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations.Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers.Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.Skills required: Background: Master's degree in Engineering or related technical field.3+ years in Technical Service department.Interpersonal oral and written communication skills, both in French and English.Skills: Proficient with SQL, Python scripting and REST API usage.An understanding of any ETL type system; experience operating one is a plus.A high degree of autonomy.To stand out from the crowd: Fluent in Spanish or/and Italian is a plus.
Perks & Benefits: 37 days-off (25 paid leaves + 12 Splio days).80% Remote work possible.Edenred card that you can use for lunch (8€ per day).More information: Contract type: Full-time.Place: Barcelona (SPAIN).
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