The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
What you'll be doingHandling Queries and Requests: Address inquiries and information requests from both external partners and internal stakeholders.Proactive Customer Outreach: Reach out to our customer base, providing guidance and support related to our products and services.End-to-End Query Ownership: Take full responsibility for resolving queries promptly, adhering to team service level agreements (SLAs).Customer Service: Provide assistance via phone, email, and live chat.Vendor Collaboration: Work closely with vendors to facilitate Number Porting processes.Ticket Resolution: Resolve customer tickets related to failed orders, escalating issues to our Technical Support Team where applicable.Account Maintenance: Perform account maintenance tasks within our internal systems for our partners.Cross-Departmental Coordination: Collaborate with Sales, Cloud Practices, and Service Desk teams as needed.Record Keeping: Maintain accurate and up-to-date records in our CRM system.Partner Enablement: Train and upskill partners, offering demonstrations of Giacom's Cloud Market and arranging further assistance through our Vendors and internal practices.Self-Driven Learning: Stay informed about our product offerings through independent research and utilizing internal documentation.Empowering Partners: Guide partners in utilizing our internal and external tools for self-service.Your ExperienceEffective Communication: Demonstrate exceptional written and verbal communication skills across all organizational levels.Experience in Customer Services or Sales: Leverage proven experience in customer service or sales roles to provide high-quality support.Friendly Telephone Etiquette: Maintain a professional and friendly manner when interacting with stakeholders over the phone.Task Management and Deadlines: Successfully handle multiple tasks, organize workload, and meet deadlines efficiently.Attention to Detail: Pay meticulous attention to detail in all tasks.Positive Attitude: Interact with a friendly, polite, and professional demeanor.Proficiency in MS Office: Be a competent user of Microsoft Office tools, including Outlook, Teams, and Word.What's in it for you?Investment in your future career with a variety of learning and development opportunities.No dress code - embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays.You'll even get your birthday off, too!A pension plan for your future.Complimentary refreshments in all our offices.For a comprehensive list of all our benefits, click here.
#J-18808-Ljbffr