Company Description
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on-job training.
Job Description
Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.Register and process check-in for all arrivals.Update and check guest information into the computer after a complete check-in.Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure.Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it immediately to supervisors.Handle issuance of guest room key cards and ensure effective control for guest security.Check and convey messages to guests.Assist at the Information counter, Foreign Exchange, Night Audit, and the Business Centre, as assigned.Check the paymaster and assist Supervisors to ensure no paymasters pending.Review log book, verify outstanding and follow up pending items. Identify any special assignments for the day.Check hotel situation, occupancy, functions, groups, and VIPs.File daily reception reports and documents systematically.Print panic reports (at least twice a shift).Attend briefings; take notes and action with appreciated follow-up.Focus on the guests, maintain eye contact, and ensure all guests at the desk are acknowledged.At the end of the shift or day, communicate all information that the next shift has to know for the smooth running of operations.Coordinate and share information with the Front Office, Housekeeping, F&B, and especially with the General Manager regarding VIPs.Be familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.Maintain perfect grooming at all times.Drive upselling.Carry out any other reasonable tasks (which may not be stated here) as requested. Qualifications
Tamayyaz Program is for Saudi Nationals Only.Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.Basic English skills are a must.Strong passion for the Hospitality field.Excellent interpersonal and communication skills.Team player that contributes to and proactively assists co-workers.Ability to work a flexible roster depending on departmental needs.Ability to focus attention on guest needs, always remaining calm and courteous. Additional Information
Experience is an asset. Prior experience working with Opera or a related system is preferred. Strong interpersonal and problem-solving abilities are required. Fluency in English; additional languages are a plus.
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