Job Purpose: Managing RWS's talent to support RWS's current project requirements as well as enable growth in key areas and the expansion of our service offering to clients. Delivering excellent customer service to RWS Client Services (CS), Language Delivery teams (LD) and the commercial organization to ensure RWS has the talent required to succeed on all accounts. Representing RWS's brand and increasing RWS's presence in the market through networking and relationship building.
Job Overview: Key ResponsibilitiesCompiling ongoing statistics to measure the effectiveness of recruitment sources and methodology.Negotiating rates with new freelancers to ensure they are in line with RWS's spend strategies.Promoting the use of RWS Studio to potential freelancers.Ensuring new freelancers have a clear understanding of RWS's expectations and procedures.Networking, Representing the RWS Brand and Influencing the IndustryRegular use of social media to retain and grow RWS's presence in the market.Representing RWS at events and conferences.Conveying the unique benefits of working with RWS to freelancers.Developing knowledge and awareness of RWS freelancers and the freelance community in the region to advise on freelancers and gather useful information for strengthening RWS's supply chain.Building mutually beneficial relationships with freelancers to strategically place RWS within the local/regional vendor community.Working with universities and other institutions to develop talent and promote RWS.Driving and Coordinating Campaigns with Language Delivery Teams and Client ServicesProactively assessing RWS's capacity in all areas and ensuring regular collaboration with LD, CS, and sales teams to support RWS's growth.Planning resource allocation for specified campaigns, including evaluating data on current capacity to determine if recruitment is needed for anticipated projects.Creating and managing proposals for specific account/vertical campaigns.Integration and Maintenance of TalentInstructing and training users to use the Vendor Database effectively.Informing the in-house Translation Team of new freelancers added, and promoting and monitoring their active integration in live projects.Acting as a main point of contact for non-project communication with freelancers, e.g., business reviews and quality discussions.Monitoring utilization of all vendors to ensure balanced usage.Working with the LD team to ensure new freelancers are introduced to accounts and to analyze and influence the buying strategy.Ensuring quality is at the right level across verticals and maintaining a regular feedback loop.ProcurementCreation, analysis, and follow-up of purchasing plans for your territory.Analyzing expenditure data to validate and strengthen the effectiveness of our cost control strategy.Skills & ExperienceAt least 3 years' experience in the industry (vendor management experience preferred) and in the Arab market specifically.Advanced verbal and written communication skills in English and Arabic with an excellent telephone manner.Ability to prioritize and work to tight deadlines.Proactive and flexible approach, reliable and systematic.Excellent negotiation skills.PC literate with good experience of MS Office, especially Word and Excel.Analytical mindset, ability to create and interpret reports on vendor usage, expenditure, and other variables.Advanced knowledge of Internet searching and social media.Skilled networker and relationship-builder.Bilingualism (English and Arabic), written and spoken.Seniority and professionalism, skilled and responsible spokesperson to represent RWS.Life at RWS: At RWS, we're here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible.
Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms, and patent filers. Our client base spans Europe, Asia Pacific, and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology, and telecommunications sectors.
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