Job Purpose: Managing RWS's talent to support RWS's current project requirements as well as enable growth in key areas and the expansion of our service offering to clients.
Delivering excellent customer service to RWS Client Services (CS), Language Delivery teams (LD) and the commercial organization to ensure RWS has the talent required to succeed on all accounts.
Job Overview: Key Responsibilities: Compiling ongoing statistics to measure the effectiveness of recruitment sources and methodology.Negotiating rates with new freelancers to ensure they are in line with RWS's spend strategies.Promoting the use of RWS Studio to potential freelancers.Ensuring new freelancers have a clear understanding of RWS's expectations and procedures.Regular use of social media to retain and grow RWS's presence in the market.Representing RWS at events and conferences.Conveying the unique benefits of working with RWS to freelancers.Developing knowledge and awareness of RWS freelancers and the freelance community in the region to advise on freelancers and gather useful information for strengthening RWS's supply chain.Building mutually beneficial relationships with freelancers to strategically place RWS within the local/regional vendor community.Working with universities and other institutions to develop talent and promote RWS.Proactively assessing RWS's capacity in all areas and ensuring regular collaboration with LD, CS, and sales teams to support RWS's growth.Planning resource allocation for specified campaigns, including evaluating data on current capacity to determine if recruitment is needed for anticipated projects.Creating and managing proposals for specific account/vertical campaigns.Instructing and training users to use the Vendor Database effectively.Informing the in-house Translation Team of new freelancers added, and promoting and monitoring their active integration in live projects.Acting as a main point of contact for non-project communication with freelancers, e.g., business reviews and quality discussions.Monitoring utilization of all vendors to ensure balanced usage.Working with the LD team to ensure new freelancers are introduced to accounts and to analyze and influence the buying strategy.Ensuring quality is at the right level across verticals and maintaining a regular feedback loop.Creation, analysis, and follow-up of purchasing plans for your territory.Analyzing expenditure data to validate and strengthen the effectiveness of our cost control strategy. Skills & Experience:
At least 3 years' experience in the industry (vendor management experience preferred) and in the Arab market specifically.
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