The Talent Community Vetting Specialist is part of the Global Talent Community team, and their primary role is to learn and execute/lead the programs, procedures, initiatives, and special projects as needed by their team. They are also responsible for timely responses to internal and external queries, making each contact clear, concise, and helpful. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Specialist:
Recruit new talent into Welocalize's Talent Community.
Follow process to complete the onboarding of suppliers to new client programs.
Offer an engaging pre-hire experience.
Process, organize and maintain all SOPs and procedures
Master all documented processes and requirements, so that they can support and educate the community.
Liaise with Program Squad to understand customer capacity requirements and work with Sourcing team to proactively bring new resources or upskill existing resources to meet requirement consistently.
Thorough engagement with Program Squad, make data-driven decisions regarding the most suitable suppliers for a specific program, task type, skillset or competency level. Suitability may be based on quality, market / language strategy, capacity and or client specific needs.
Experience
For Specialist - At least 2-3 years of relevant experience in recruitment.
Experience in a fast-paced, client-centric environment, ability to adapt to business needs.
Ability to stay organized and informed in a fast-paced environment.
Good communication skills, attention to detail, and being self-driven to meet tight deadlines are essential.
An objective, problem-solving mindset, mental flexibility, and a "can-do" attitude, having a solution-oriented approach to every challenge.
Taking the initiative to proactively assess and mitigate risks.
Enjoys working in a team and derives energy from being within a team, contributing to the team's success.
Team player with the ability to problem-solve and show initiative.
Fluency in written and verbal English.
Strong computer literacy, MS Office, e-mail, internet.
Proven ability to learn new processes and tools.
Positive and energetic thrives in all kinds of social situations regardless of culture.
Knowledge of the localization industry is desired but not mandatory.
Key Competencies
Excellent Customer Service skills.
Naturally inclined towards Quality in all areas of responsibility.
Persuasive Communicator with a focus on transparency and building relationships.
Problem solver with a drive for Continuous Process Improvement.
Bachelor's degree (BA) from a college or university in the related field, or equivalent combination of education and experience.
