Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited.
The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY: Contributes to driving company values and philosophy and ensures all training and development activities are strategically linked to the organisation's mission and vision.
Works with property leadership team to identify and address employee and organisational development needs.
The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service, and leadership skills.
Conducts needs assessments, designs and develops training programs, and facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.
Leads and manages the full cycle of the recruitment process to attract, assess, and hire top talent, build and maintain a strong employer brand to attract top talent, foster long-term relationships with key sources of top talent at local and regional level.
LEARNING AND DEVELOPMENTDeveloping Training Program Plans and Budgets: Ensures all training and development activities (department specific and general property training) are strategically linked to the organisation's mission and vision.Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.Makes any necessary adjustments to training methodology and/or re-trains as appropriate.Aligns current training and development programs to effectively impact key business indicators.Establishes guidelines so employees understand expectations and parameters.Develops specific training to improve service performance.Drives brand values and philosophy in all training and development activities.Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Administrating Employee Training Programs: Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.Promotes and informs employees about all training programs.Helps employees identify specific behaviours that will contribute to service excellence.
#J-18808-Ljbffr