If you're here, it's because you're looking for an exciting ride .
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together.
Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than 1500 cities across 25 countries.
Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?
We have an 'office-first' culture and we place collaboration at the center of everything we do!
We have a non-vanilla personality and feedback mindset.
We don't shy away from difficult conversations - we see them as a gift!
We work with high intensity and have fun along the way.
We also celebrate the wins (a lot!).
We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
Our career development philosophy.
We are building a talent house of high performing teams and leaders.
We invest in people who raise the bar and help others reach their full potential.
We take ownership of our career development.
We don't believe in linear and predictable career paths - we create the job of our dreams!
We embrace opportunities to move the needle and make an impact beyond our scope.
Our commitment to being a force for good.
Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
We invest in doing good by dedicating time and resources into social and environmental initiatives.
We have the ambition of being DIB role models across the tech industry.
We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
We have a vision: To give everyone easy access to anything in their cities.
And this is where your ride starts.
YOUR MISSION You will join the Global Q-Commerce Operations team responsible to ensure our partners operate with the global standards and best practices worldwide (+ 20 countries) to achieve the best customer experience.
You will see partners growing from scratch in different countries to achieve performance & operational excellence.
THE JOURNEY Lead projects to improve global operations and customer experience for Q-commerce partners in a proactive and autonomous way: Autonomy to extract data with the help of data analysts, analyze it, raise projects and manage them to implement.
Understand Q-commerce operations and identify main pain points for our partners and users.
Perform qualitative and quantitative analysis to come up with insights.
Hypothesize initiatives to solve the key challenges and test the hypothesis in a controlled environment.
Identify potential actions to solve issues and drive stakeholder alignment to validate them (business and product teams).
Share approved actions to local markets for execution and follow up.
Measure and report results.
Own KPIs related to partners to streamline operations, such as cancellations, compensations, cost per order etc.
Main goal is to improve these KPIs in order to retain users.
Define reasonably ambitious goals, globally and per country, to motivate teams to improve their KPIs.
Understand the operations model of Glovo to advise the different teams such as Supply, Customer Support, and local teams to align decisions.
Also, lead a small team within partner operations and be the mentor for the team of data analysts, business analysts and data scientists.
Give life to your craziest ideas and have an immediate impact.
WHAT YOU WILL BRING TO THE RIDE Bachelor in Business, Engineering or similar.
About 3 years of work experience.
Consulting experience is a plus.
Excellent problem-solving and analytical skills.
Strong strategic vision and business mindset.
Comfortable working in a high-growth and high-performance start-up with a fast pace.
Itchy feet and continuously thrive on learning through different projects.
Excel proficiency.
Experience in SQL is required and coding is a plus.
Professional English fluency.
We believe driven talent deserves: An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
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